ADEKUNLE ABISOLA MERCY
Customer Support Specialist
Ibadan, NG.About
Customer-focused professional with a robust background in healthcare, adept at leveraging strong client interaction and problem-solving skills to deliver exceptional service. Proven ability to efficiently handle inquiries, resolve complex issues, and ensure seamless customer experiences in fast-paced environments. Dedicated to building positive client relationships through professionalism, empathy, and meticulous attention to detail, consistently maintaining high service standards.
Work
Ren Healthcare Ltd
|Cardiac Technician / Customer Support Representative
Ibadan, Oyo State, Nigeria
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Summary
Provided critical patient support and managed customer service operations, ensuring positive experiences and efficient resolution of healthcare-related inquiries.
Highlights
Proactively engaged with patients to understand needs and provide clear guidance, ensuring a positive service experience for individuals daily.
Efficiently handled and resolved a high volume of patient inquiries and concerns, improving issue resolution times through prompt and professional communication.
Maintained accurate and confidential records for all patient interactions, ensuring data integrity and compliance with healthcare regulations.
Collaborated cross-functionally with healthcare teams to streamline service delivery processes
Ensured patient comfort, maintained strict confidentiality, and built trust, fostering a supportive environment for sensitive medical procedures and discussions.
University Health Service, University of Ibadan (NYSC)
|Technician
Ibadan, Oyo State, Nigeria
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Summary
Delivered essential frontline support and coordinated services within a university health setting, optimizing patient flow and information management.
Highlights
Provided frontline support to over 100+ patients weekly, effectively guiding them through various medical procedures and administrative processes.
Assisted in coordinating health services and ensuring timely responses to patient requests, enhancing operational efficiency and patient access.
Maintained strict confidentiality and handled sensitive patient information responsibly, upholding ethical standards and data privacy protocols.
Supported the successful implementation of university wellness programs, contributing to enhanced student engagement and a positive health service experience.
Collaborated closely with medical staff to ensure smooth daily operations and effective communication, improving inter-departmental coordination.
Education
Ekiti State University
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B.Sc.
Physiology
Languages
English
Skills
Customer Support & Client Relations
Client Interaction, Customer Service, Relationship Management, Patient Advocacy.
Effective Communication
Verbal Communication, Written Communication, Active Listening, Clear Guidance.
Problem Solving & Complaint Resolution
Issue Resolution, Conflict Management, Troubleshooting, Service Recovery.
Attention to Detail
Accuracy, Meticulousness, Quality Assurance.
Time Management & Multitasking
Prioritization, Efficiency, Organizational Skills, Fast-Paced Environments.
Data Entry & Documentation
Record Keeping, Data Management, Confidentiality, Compliance.
Empathy & Active Listening
Patient Empathy, Client Understanding, Compassion, Emotional Intelligence.
Team Collaboration
Cross-functional Collaboration, Teamwork, Inter-departmental Communication.